Change Management
Halcyon uses change management experts, strong relationships and conflict management, and our consistent, PMP-based project management approach to make your team change-ready, and successfully deliver your change management project.
Land Agreement Management System (LAMS)
Department of Natural Resources (DNR), 2022-current
DNR is shifting from a legacy SAP to a cloud-based, modified COTS (commercial off the shelf) system to handle $300 million annually in state contracts and leases for 5.6 million acres of state-managed land. Halcyon is leading an OCM effort focused on communication and readiness for change. Halcyon’s work includes a stakeholder outreach campaign, a change champion forum, and evaluation of readiness for change and reinforcement. The project is under OCIO oversight. Anticipated launch in 2023.
TRACTS Replacement
Washington State Department of Transportation (WSDOT), 2018-2022
WSDOT replaced a 20-year legacy system with an in-house, custom-designed, cloud-based system to manage low-cost enhancements and other small highway projects, worth about $7 million annually. Halcyon led an OCM effort focused on communication and change readiness. Halcyon created a change champion forum to help advise on application design and process redesign, and to serve as liaisons with regional staff, who are the core users. Halcyon also developed a training program and led all training sessions, supported users with one-on-one training as needed, and created a communication campaign to reinforce adoption. User feedback on a range of user-experience questions improved from an average of 3.0 (on a scale of 1 to 5) for the old application to 4.0 – 4.5 for the new application.
Strategic Planning
Halcyon will work with you to plan a big, challenging initiative that will permanently elevate your organization’s work. We value partnerships, emotional intelligence, and a process that honors all contributors – no one is left behind.
Target Zero: Washington State Strategic Highway Safety Plan
Washington Traffic Safety Commission (WTSC), 2018-2019
The Halcyon Northwest team led the writing, editing, formatting, and design for Target Zero, Washington State’s Strategic Highway Safety Plan. The planning effort involved 30+ partners directly, and over 100 partners all together. The focus was on evolving a 20-year planning effort to meet changing societal trends, policy paradigms, and technologies.
Halcyon conducted multiple research studies during the project and provided reports on research outcomes. Studies included a user survey, stakeholder interviews, a literature review of the other state plans, and a survey of local elected officials.
The plan provides the five-year roadmap for traffic safety efforts for the state. Halcyon served as lead writer/editor for the plan, working with a dozen subject matter expert authors. The team focused on data presentation, easy navigation, and emphasis on key interventions for highest effectiveness. Halcyon also prepared the 2016 Target Zero plan.
Washington State Suicide Prevention Plan
Washington State Department of Health (DOH), 2023-current
DOH is updating its 2016 Suicide Prevention Plan, and has contracted with Halcyon to lead the process. This multi-agency effort spans many stakeholders and crosses several ongoing behavioral health initiatives. Halcyon will perform interviews and focus groups, as well as secondary research. The goal is a forward-looking update to the existing plan that will direct prevention efforts for the state for several years to come.
Washington State Injury and Violence Prevention Strategic Plan
Washington State Department of Health, DOH 2018-2019
Halcyon facilitated a series of discussions on behalf of the Injury and Violence Prevention Program (IVPP) team in order to get consensus and direction on the development of a new, innovative strategic plan. Halcyon developed the participant feedback and subject matter expert input into the state’s Injury and Violence Prevention Plan.
Sexual Violence Prevention Program, State Action Plan
Washington State Department of Health, DOH 2018-2019
Halcyon facilitated a series of meetings to set policy for the program for the coming years, and became the basis of a formal action plan, also prepared by Halcyon. The content of the plan and related discussions was designed in collaboration with the client to meet CDC requirements.
Washington State’s RPE Toolkit
Washington State Department of Health, DOH 2019-2020
Halcyon wrote, edited, and formatted a toolkit to help guide the development of program evaluation tools for DOH-funded rape prevention programs in Washington State. Toolkit was intended for people brand-new to program evaluation.
Project Management
From initiation through close, we help you plan, execute, and monitor your projects using Project Management Professional (PMP) best practices. We have experience with both traditional and Agile project management.
TRACTS Replacement
Washington State Department of Transportation (WSDOT), 2018-2022
Developed feasibility study and business case to support the re-write of a 20-year-old data system that tracks statewide small-scale highway projects. Created advisory groups intended to support change management success. The MVP launched successfully in October 2020, one month after the initial plan, delayed due to COVID-19 furloughs. The new system has greatly improved user satisfaction, data-sharing abilities, and records management. Project transitioned into operational status in 2022.
Target Zero: Washington State Strategic Highway Safety Plan
Washington Traffic Safety Commission (WTSC), 2018-2019
PMP-certified project manager led an 18-month waterfall project to develop the state’s strategic highway safety plan, involving 30+ partners directly and over 100 partners all together. HNW helped build strong, enduring partnerships and guide participants towards concrete, implementable policy commitments.
Speed Limit Database
Washington State Department of Transportation (WSDOT), 2022-current
WSDOT is re-writing a 20-year-old legacy system holding over 60 years of speed limit records for the state. Halcyon is providing agile project management for the new in-house, custom-designed, cloud-based system. A major challenge of this project has been managing data quality issues in order to develop a successful new system. MVP Launch planned for 2023.
Outdoor Advertising Control (OAC) System
Washington State Department of Transportation (WSDOT), 2016-2019
Halcyon provided agile project management for data systems upgrade. The system tracks permits for roadside signs. Under Halcyon’s management, WSDOT successfully launched Minimum Viable Product (MVP), then worked through the project backlog to add features like mapping and reporting. The new system has addressed billing, accuracy, and reporting issues for the program.
Motorist Information Sign (MIS)
Washington State Department of Transportation (WSDOT), 2016-2018
WSDOT updated a legacy system that manages the blue highway signs for gas, food, lodging, and other amenities for highway travelers. Halcyon provided agile project management for data systems upgrade that has now moved to operational status. The new system has greatly improved the efficiency, transparency, and reporting abilities of the program.
Research
We will help you research the needs of your customers, stakeholders, and employees, so you can move forward with your plans confidently. Experience with interviews, surveys, and literature reviews.
Black Washingtonian Health and Wellness Report, 2023
Commission on African American Affairs (CAAA), 2022-current
CAAA is updating its 2015 report on the health and wellness of Black Washingtonians, framed around the social determinants of health. Halcyon’s team developed a survey and led multiple focus groups to evaluate how Black Washingtonians are faring, and to gather the voice of the people. The team also reviewed secondary data that will support the report findings and recommendations. The final report is under development and will be published in 2023.
Behavioral Health Workforce Report
Washington Workforce Training & Education Coordinating Board (WTB), 2022
Halcyon developed a legislative report for the WTB evaluating progress on increasing the behavioral health (mental health and substance abuse) workforce in Washington State.
The report addresses the recommendations that the workforce board had set for itself and offers recommendations for new approaches. Recommendations under evaluation spanned three previous reports over six years and were grouped into six categories. The final report also contained an executive summary of the work, and a short roll up of all Legislative and other major initiatives related to each recommendation.
Waste Prevention Strategic Planning Initiative
Seattle Public Utilities (SPU), 2021-current
Halcyon is part of a large team working on a cutting-edge waste prevention initiative on behalf of the City of Seattle. Waste prevention is the process of minimizing or eliminating the production of waste materials before they become waste.
Halcyon is a member of the Customer Research, Evaluation, and Measurement Team to design and implement culturally appropriate and in- language research with SPU residential and commercial customers; identify and convey common themes and insights; guide the development of equitable and measurable waste prevention goals and metrics; and design user-friendly evaluation and measurement methodologies and tools to measure the environmental, social, and economic impact of waste prevention efforts.
Kitsap County Recycling Survey
Kitsap County, 2021
As part of an expert team, Halcyon developed a 40-question survey to elicit public feedback on recycling behavior and attitudes. Halcyon was responsible for designing a survey in SurveyMonkey, interviewing survey testers, and cleaning data. Final report is under development by the team.
Facilitation
Sometimes an organization needs a crucial conversation to tackle a major change. We work with you to carefully plan and lead these conversations, so you can move forward as an organization with a shared sense of purpose.
Washington Center for Nursing
Washington Center for Nursing (WCN), 2020-2021
Halcyon facilitated a series of meetings to inform a DOH-funded study on the effects of COVID-19 on the nursing workforce, through an equity lens. Participants represented over 40 entities, including non-profits, state agencies, affinity groups, university/college nursing programs, and unions.,
The results informed an Action Plan to implement responses to the research findings.
HB 1218
Washington State Department of Health (DOH), 2021-2022
DOH and DSHS served as co-lead agencies for this large-scale stakeholder effort. Per Legislative request, the effort evaluated the effects of COVID responses at long-term care facilities, with the intention of developing effective as well as compassionate guidelines for future public health emergencies. Halcyon contributed to the design of three stakeholder meetings, then facilitated the virtual conversations. The meetings addressed issues such as visitation, access to personal protective equipment (PPE), admission and discharge, the psychosocial and physical health of residents, and rapid and accurate testing for disease.
Participants included trade groups for nursing home owners, hospitals, assisted living and skilled nursing facilities, and home care and hospice, plus: public health officials, Long Term Care (LTC) residents and their family members, and LTC Ombudsmen.
Sexual Violence Prevention Program, State Action Plan
Washington State Department of Health (DOH), 2018-2019
Facilitated a series of meetings for a group of co-equal state-level stakeholders to develop an action plan for sexual violence prevention in Washington State. The discussion set policy for the program for the coming years, and became the basis of a formal action plan, also prepared by Halcyon. The content of the plan and related discussions was designed in collaboration with the client to meet CDC requirements.